Our mission is to support online retailers by taking care of all the logistics processes and free up their time to grow their brand.
REQUEST AN OFFERPack and ship all orders on the same business day.
Customized packing to your standard.
Video recording of each packed shipment.
Warehouse locations in three key countries - Bulgaria, Serbia and Slovakia.
Costs for staff and warehouse management are eliminated.
You don't pay for empty space in the warehouse, only for the volume used.
Software with full transparency and real-time order traceability.
Integration with over 15 couriers with worldwide deliveries.
Analysis of shipments successfully delivered, returned or reclamation orders.
Click on a country and see delivery times.
Our warehouses locations
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Serbia
Belgrade
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Bulgaria
Sofia
Plovdiv
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Slovakia
Bratislava
Direct Linehaul
Deliver your parcels to 8 countries in just 1 day!
BigArena Fulfillment has 1-Day delivery time to 8 countries in Central East Europe and 2 day delivery to another 2 countries.
Request an offerFULFILLMENT SOFTWARE
Your online store logistics is just a click away.
BigArena has developed flexible fulfillment software for order processing that automates processes and eliminates picking and packing errors.
The system allows you to keep up with stock availability and orders, wherever you are - from a computer or mobile device.
You have real-time information and control over your orders and their current status: packed, delivered, returned.
What else you will get:
- Successfully deliveries, returns or complaints analysis
- Video recording of each packed shipment
- Automated accounting report
- Creation of audit file
- Issuance of electronic receipts
Integration with your platform
Seamless integration is a key factor when outsourcing your logistics to a professional fulfillment center.
With proper communication between your system and BigArena's, you will be sure that all orders, addresses, statuses and availability info is transmitted accurately.
Nowadays, you have the opportunity to sell from multiple platforms, that's why BigArena Fulfillment has ready-made integrations for the most popular E-commerce platforms, as well as its own API for each custom system.
Ask our team
Our fulfillment experts are always pleased to answer all of your questions about outsourced logistics and BigArena services.
(+359) 877 777 919
CALLI have been with BigАrena for almost 1 year now and I can say that I‘m very happy with the services provided so far.
They always give us attention and do everything they can to make us satisfied.
I‘m very pleased with them and I highly recommend their fulfillment services.
The BigArena Fulfillment team is an inseparable part of our company and one of our favorite partners. Professionals who meet our high expectations and specific requirements. They perfectly execute both our B2C and B2B projects, which often have fixed deadlines and non-standard parameters. They always pay attention to details and successfully automate processes to achieve faster and better quality service to our clients. Last but not least are wonderful people who are a pleasure to work with.
The BigArena team are great professionals.
If you want to have your time completely focused on sales and know you have a reliable partner to handle the logistics of your goods - they are THE PEOPLE!
Fast, punctual, always on time and all good people!
BigArena showed us that professional Fulfillment is always the better solution. We tried our own Fulfillment for 2 years and I didn't think there would be a better way. Due to the huge volume of orders, we had to outsource our processes. Fortunately, we were introduced to BigArena. We're talking about the best Fulfillment software in the country, with complete transparency and traceability. Our shipments are always packed on time! In our largest campaign, with 37,000 shipments, everything was packed and shipped within 5 days. Our failed deliveries dropped below 2.5%. I speak from experience that migrating to such a professional service has a huge, positive effect on business. Today, we think about how to win customers and grow the brand, and BigArena takes care of the rest.
Get a personal offer for your online business
GET AN OFFERAdvantages of the fullfillment service
The term "fulfillment" comes from the English language and is the process of storing, packing and processing online store orders by a logistics partner.
Outsourced logistics is a suitable service for both start-ups and online stores with years of experience that want to optimize their time and costs.
What is the cost of this type of activity in Bulgaria?
The fees for fullfilming are divided into several different categories.
Pallet area: When receiving items in our warehouse, we measure them, and afterwards the software automatically calculates the space it will take up. As the items are sold, the occupied volume drops. To avoid paying for air, the warehouse fee is formulated on a daily basis by software, without human intervention.
Packing area: It is constructed of stacking shelves with special sections where each unique item occupies its own position. Each one of them is paid and has a barcode that ensures the prevention of packing errors.
Packaging fee: Varies according to the average number of shipments you make per month. And best of all, you only pay this fee when you have shipments.
Delivery: Thanks to the huge volume of shipments we realize every day, working with us you will get the maximum discounts on courier rates, both for Bulgaria and Europe.
What are the advantages of Fulfillment services?
Expanding business into new countries.
Getting your business into as many countries as possible is a great opportunity. Many online retailers struggle due to lack of time to research markets and get good shipping prices. With our fulfillment offerings, you'll be able to sell all over the world while we store, ship, and track every single shipment.
Storage of products
We have a modern class "A" warehouse where your inventory will always be well organized and you can check your stock in real time, even over the phone.
Accepting and processing orders
As mentioned above our fulfilment service is suitable for both start-ups and established online retailers. Why?
For advanced online sellers - with the huge volume of shipments, the quality and speed of fulfillment drops, and this leads to loss of customers. This is where our role is very important for reputation and attracting long-term loyal customers.
Receiving and processing returned packages
In addition to shipping and warehousing your products, we also accept and process returned orders. We will make sure that if a customer returns a shipment we notify you, process and return the items to stock as quickly as possible.
Beginners certainly get by with processing their orders, but they cannot get courier discounts like we can give them, regardless of the number of shipments they realize. This is a great reason for them to start partnering with us right from the start.
Shipping orders and working with couriers
BigArena Fulfillment Center works with trusted couriers from around the world. No matter where in the world you ship to, your packages will be tracked.
Additional accompanying activities
Call center – Order confirmation by phone is a useful service as it reduces the percentage of returned shipments.
Digital Marketing – Thanks to our years of experience in online marketing, we still maintain a team of specialists who know how to not just advertise, but sell online.
Business Consultation – No matter what questions you have, we're here to answer. We offer in-person and online consultations with advance appointments.
Our biggest advantage over other fulfillment centers in the country is our custom warehouse software.
The more automated the processes are technologically, the higher the quality of service. All our efforts are exactly in this direction.