Fulfillment services in Europe for online stores, including storage, same-day packing, Print-on-demand labels by destination and language, batch management and fast handling of undelivered and complaints. Our strategic warehouses located in Sofia, Plovdiv, Slovakia, Romania, Greece, Spain and Serbia, enabling efficient deliveries across Europe.
Major online retail brands use our warehouse locations to optimize logistics to over 20 countries. BigArena Fulfillment has over 40 integrated couriers in Europe, which makes it possible delivery to 28 countries, plus the option for cash on delivery in 17 of them. Fast 24-hour delivery is available to Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Greece and Serbia, plus 48-hour delivery to Germany, Slovenia and Croatia.
Fulfillment is a logistics service where an external operator stores, packs and ships an online store orders — and handles returns. The brand team can then focus on sales, marketing and product development rather than day-to-day logistics.
Every step is logged, time-stamped and visible in real time in your BigArena dashboard. Receiving, storage, order processing, dispatch and returns — no black boxes.
Your goods arrive at our fulfillment center. We count, check for damage, measure dimensions and weight, record batches and expiry dates, and put away in a Class A warehouse with barcoded bin locations.
Stock sits in zoned, barcoded bin locations. Climate-controlled zones at 2–8 °C are available. EU food-safety certified warehouse for food, dietary supplements and cosmetics. Real-time stock in your BigArena dashboard.
The order arrives → staff with handheld scanners go through the picking route → packing station with camera from above → your branded materials → label per courier rules. Orders placed before the daily cutoff are handed to the courier the same day.
Send to the chosen courier — or automatic selection of the optimal route: the fastest and cheapest for every destination. Delivery to 28 countries, cash on delivery in 17 of them.
Returns arrive → visually inspected → flagged or restocked within 2 business days. Reports by reason category appear in your dashboard; refunds can be triggered automatically via API to your store.
BigArena Fulfillment operates warehouse centers in Sofia, Plovdiv, Slovakia, Romania, Serbia and now in Greece. Coming soon also in Spain and Albania. Pallet, picking and packing zones, cold storage and barcode systems for full control.
BigArena Cloud is the control platform online stores use for day-to-day management of fulfillment operations. Below — real screens, descriptions of what each module does, and which metrics matter most for the business.
The platform shows exact stock for every item at the moment of checking — no delayed data and no nightly sync jobs. For products with expiry (supplements, cosmetics, food) we track every batch separately: quantity, received date, expiry, and warehouse location.
The system works on a FIFO principle — older batches are automatically fed into packing first. As expiry approaches, SMS and email notifications are generated with the exact remaining days, so the business has time to react with a promotion or product phase-out. Every item has a full movement history.
Every order from the online store appears in the system instantly after submission. You can track status in real time — awaiting validation, packed, handed to the courier, delivered or returned. From the same screen you make changes: redirect to a different address, change the COD amount, add packing instructions or switch couriers.
The dashboard shows key metrics at the day, week and month level — successful delivery rate, returns, COD and payouts, orders with address or phone errors, and many more. You can spot problems early before they spread.
When you plan to send goods to our warehouse, you create inbound shipment in the system with expected date, items, quantities and batches. Our team scans everything on arrival, reconciles against the expected, and registers in real time — every shortage, defect or surplus is automatically flagged and a photo from the receiving area is attached.
You receive a notification as soon as the batch is registered, with a full report: what was accepted, what differed from expectations, and when it will be available for sale. All correspondence and history stay attached to the shipment for future reference.
The platform manages over 40 courier integrations across Europe — Speedy, Econt, DHL, FedEx, Cargus, Sameday, FAN Courier, ACS, Packeta, Slovak Parcel Service and more. For every parcel, the system automatically picks the optimal courier by destination, weight, service type and preferential conditions.
You manage every fulfillment center (Sofia, Plovdiv, Slovakia, Romania, Serbia and Greece; Spain and Albania coming) from a single screen. See stock by location, request restocking between warehouses, and track every parcel from dispatch to delivery with full courier statuses.
The main dashboard unifies every key business indicator in one place: daily revenue, average order count, delivery rate, return rate, stock-out forecast based on seasonality and the last 7/14/30 days. All reports can be exported as PDF or Excel.
At a deeper level you get supplier reorder recommendations, top-margin SKU analysis, slow-mover analysis, shipment distribution by courier and region, and promo campaign performance. The whole platform runs in real time.
Storage, packing and delivery with 20M+ orders shipped for European brands. Everything below is our standard — not marketing.
We record video for every order. This guarantees packing quality and serves as proof to the end customer of exactly what was shipped. Peace of mind for you, trust for them.
BigArena Fulfillment is the full operator behind your online business: storage, packing, delivery, cash on delivery and returns handling — in 7 warehouses in Europe with 40+ integrated couriers and delivery to 28 countries. 17 of them with cash on delivery, 8 with delivery within 1 business day.
Packed the same business day. Video-recorded process. Branded product for the end customer.
Seven strategic locations. Certified. Temperature-controlled. No hidden fees.
BigArena Cloud — real time. Multi-channel. Automatic courier selection. No black boxes.
Ready to hand off your logistics to people who do it for 700+ brands?
Get a quote
Cosmetics
Clothing
Food
Sports goods
Jewelry
Gifts
Electronics
Nutritional supplements
Pet supplies
Fashion accessories
Toys
Gardening tools
Office supplies
Hobby
Books
Partnership, not just a service. Together with packing and shipping, every client gets access to a marketing network that is usually out of reach for small and mid-size brands — 42 LED billboards in 11+ cities in Bulgaria.
You earn bonus credits with every shipped parcel — by accumulating credits you get the chance to reach fully free campaigns for 8 billboards across the country. BigArena also runs donation campaigns for public causes and radio advertising. Because a brand is not built online alone. We care about shared growth.
3 short clips of our LED billboards in action — campaigns from our clients.
Pick your target country and see the delivery lead time in days.
OUR WAREHOUSE LOCATIONS
Serbia
Belgrade
Bulgaria
Sofia
Plovdiv
Slovakia
Bratislava
OUR WAREHOUSE LOCATIONS
Greece
Thessaloniki
Spain
Valencia
Romania
Oradea
Ready-made integrations with leading e-commerce platforms
Local networks. International giants. Pickup points. Warehouse pickup. BigArena Cloud automatically picks the optimal courier for every parcel — by destination, weight, priority and price.
City Express
Ship your orders to 8 countries within one business day. BigArena Fulfillment runs daily direct shipping lines between its main warehouses and partner hubs across Europe.
You place your goods in our strategic warehouses and reach over 8 countries with 1-business-day delivery. Another 5 countries — within 48 business hours. Most of Europe — within 3 business days. The rest — up to 5 business days.
A real BigArena team that knows your business by name. There is always someone to respond, help and stay in touch with you through the whole process.
700+ European brands work with BigArena every day. Below — unedited, straight from owners and operations managers.
We have worked with BigArena for 4 years. We sell through them across multiple countries in Eastern and Central Europe. They deliver excellent performance — in fulfillment speed, accuracy, and in resolving issues and improving their services based on feedback. I like that when I talk to their team, my problems are taken seriously and resolved quickly. Their platform is the best I have seen, and they keep improving it. We have worked with many fulfillment warehouses and I can confidently say BigArena is top tier.
A true partner for European expansion. We have worked with BigArena Fulfillment for more than 3 years — they are not just a service provider, they are a real partner. Even though we store in only 2 of their warehouses, we sell successfully across the entire European market without issues. Together we have already shipped 1M+ orders — which speaks for itself. Their processes are extremely well optimized, deliveries are fast and reliable, and communication is always smooth and professional. Working with them feels like being on the same team.
BigArena showed us that professional fulfillment is always the better solution. We ran our own fulfillment for 2 years and I never imagined there could be a better way. Because of the huge order volume, we had to outsource. Luckily, we found BigArena. We are talking about the best fulfillment software in all of Eastern Europe, with full transparency and traceability. Our parcels always go out on time. On our biggest campaign, with 37,000 orders, everything was packed and shipped within 3 days. Our failed deliveries dropped below 2.5%.
As a brand that cares about quality and customer experience, we know how important it is for everything behind the scenes to run smoothly — especially logistics. With BigArena, things just work. Their team is super responsive, always on the line, and thinks ahead. They do not see us as just a customer. Just 3 months after we started working in Bulgaria, we opened 4 new markets using their warehouse location in Slovakia.
We found BigArena at the perfect moment for our company, after we parted ways with a previous unreliable logistics and warehousing provider. We are glad to have found, in the BigArena team, a partner we can grow with and reach international markets. Working with them is a pleasure — they approach every business need with professionalism.
I am extremely happy with my work together with BigArena. My orders are always fulfilled fast, accurately and correctly with attention to detail. Their team is made up of specialists you genuinely enjoy working with. I recommend every online store owner take advantage of their services!
Our company has worked with BigArena for a long time and we are extremely satisfied with every service they offer. One of the most important qualities is the accuracy and speed with which they fulfill every order. That is how our customers stay satisfied and keep coming back.
The BigArena Fulfillment team is an inseparable part of our company and one of our favorite partners. Professionals who meet our high expectations and specific requirements. They execute both our B2C and B2B projects perfectly, which often come with fixed deadlines and non-standard parameters. They always pay attention to detail and successfully automate processes.
The BigArena team are great professionals. If you want to focus your time entirely on sales and know you have a reliable partner to take over your goods logistics — they ARE the PEOPLE! Fast, accurate, always on the line, and above all good people.
We have worked with BigArena for nearly a year and I can say we are very happy with the services so far. They always give us attention and do everything possible to keep us satisfied. I highly recommend their fulfillment services.
Get a personalized quote for your online business — 7 warehouses across Europe, 700+ brands, no hidden fees.
Fulfillment (also spelled fulfilment in the UK) is a logistics service where online merchants outsource the entire physical handling of orders to an external partner — receiving and storing inventory, processing incoming orders, packing parcels with branded materials, courier handoff and returns handling. A fulfillment center works on a Pay-as-you-use model — you only pay for actual storage volume and orders shipped, with no fixed monthly fee.
A standard warehouse rental only stores goods. A fulfillment center stores AND receives orders automatically from your online store, picks, packs with your branded materials, generates the courier label, hands off to the courier and processes returns. All within the same day. BigArena offers both options — full fulfillment or just passive storage rental in Sofia and Plovdiv.
Pricing is tailored to each client after a 30-minute discovery call. Three line items: (1) Storage by actual cubic volume used. (2) Pick and pack on a volume-tier rate. (3) Courier rate at negotiated pricing across 35+ couriers. No fixed monthly fees, no deposit, no minimums. Request a personalized quote for your exact rates.
Yes. We work with registered businesses (EU VAT or local company ID) — online stores, D2C brands, multi-channel merchants. We do not accept personal dropshipping accounts without a registered company.
No required minimum. We work with brands from a few hundred orders per month up to 12,000+ orders per day during peak season. Pricing scales proportionally with your actual volume — you only pay for what you actually use.
With 35+ couriers across Europe: Speedy, Econt, Pigeon Express, DHL, FedEx, GLS, ACS, Cargus, Packeta, Sameday, Colissimo, PostNord, Fan Courier, Nova Poshta, InPost, Hermes and more.
Yes. Cash on Delivery (COD) is supported in 17 countries — Bulgaria, Romania, Greece, Hungary, Serbia, Poland, Czechia, Slovakia, Croatia, Slovenia, Bosnia and Herzegovina, Lithuania, Latvia, Estonia, Cyprus, Malta and Ireland. Includes cash handling, bank payments and IBAN capture from return forms.
Returns are processed fast: incoming returns are inspected, flagged or restocked within 2 business days. Coded return reasons flow back to your dashboard for analysis. We can trigger automatic refunds via API to your store.
1 to 3 weeks depending on integration. With direct integration, we go live within 3 days. With external ERP, typically 2 to 3 weeks. Stages: discovery call, contract, integration, goods receipt, pilot batch, full cutover.
Yes. Our warehouses are EU food-safety certified for food products, beverages and dietary supplements. We have climate-controlled zones at 2–8 °C for temperature-sensitive products. Food products are kept in a separate licensed warehouse.
Yes. We deliver to 28 countries. 8 of them within 1 business day from our warehouses in Bulgaria (Plovdiv, Sofia), Slovakia, Romania, Serbia and Greece. Cash on delivery is supported in 17 countries in total.
Yes. BigArena Cloud (our WMS) gives you live stock levels, order status, batch tracking, a video recording of every packed parcel and electronic waybills — all in one dashboard, accessible from desktop and mobile.
Capacity is planned 30-60 days in advance with you. Black Friday and Q4 plans are coordinated with each client so all orders ship on time. The same-day SLA holds during peak — we add temporary shifts.
Our proprietary BigArena Cloud platform gives you full control over operations — stock levels, parcels and a video recording of every packed parcel, all available in real-time via browser or mobile device. The software automates waybill generation, receipts and full reporting. Available in Bulgarian and English, integrated with accounting.
Our pricing is flexible and transparent:
Our small-item zones are equipped with barcode systems, and every process is documented and synced into BigArena Cloud. This eliminates errors and simplifies reporting and inventory. You only pay for fulfillment services actually used — no hidden fees and no commitments when there are no orders.
| ✅ Fulfilment services | Automated, fast and efficient management of warehouses and orders |
| ✅ Fulfillment pricing | Competitive individual pricing |
| ✅ Fulfillment centers and warehouses | Sofia, Plovdiv, Serbia, Slovakia, Romania |
| ☎️ Consultation and professional service: | +359877777919 |
In addition to a full fulfillment logistics, BigArena also provides extra services for service outsourcing, online store support and strategic business expansion.
With BigArena you get not just logistics but full partner support. Save time, reduce costs and increase customer trust. Call us today at 0877 777 919 or send an inquiry via the contact form. We will take care of everything else.
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