The call center is a live communication with the company - a platform for customers, through which the company can build a better brand image, solve problems and issues faster and more efficiently and strengthen its relationship with customers.
Although today more and more businesses are being built with the presumption that they do not need support and customer service, the business continues to invest in building and modernizing such departments.
Advantages of the call center
Reduces the percentage of uncollected, unclaimed and returned shipments
Creates long-term and loyal customers
Helps build a better brand identity
It is considered a huge competitive advantage
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