Fulfillment in Europe - EU fulfillment center and 3PL for online stores

Fulfillment (in English fulfillment, also spelled fulfilment) is a logistics service in which online merchants outsource the entire physical handling of orders to an external partner - receiving and storing goods in a warehouse, processing incoming orders, packing shipments with brand materials, delivering with a courier and handling returns. The fulfillment center runs on a Pay-as-you-use model - you only pay for the actual volume of goods stored and the number of orders processed.

A regular warehouse for rent only stores goods - rent by square meter or pallet slot. The fulfillment center A fulfillment center in Europe, on the other hand, not only stores - it automatically receives orders from your online store, picks, packs with your brand materials, generates the courier waybill, hands over to the courier and handles returns. All within the same day. That's the difference between static storage and an active operational partner. BigArena provides full fulfillment - storage is always part of the service.

The price is personalized for every client after a 30-minute discovery call. The structure has 3 components: (1) Storage by the actual cubic volume used. (2) Order packing at a volume-tier rate. (3) Courier rate at a negotiated price with 40+ carriers. No deposit, no minimums. Request a personalized quote for your exact rates.

Yes. We work with registered companies (EU VAT or local company ID) - online stores, D2C brands, multi-channel merchants. We do not accept personal dropshipping accounts without a company.

There is no required minimum. We work with brands from a few hundred orders per month up to 20,000 shipments per day. Prices scale proportionally with your actual volume - you pay only for what you actually use.

With 40+ carriers across Europe: Speedy, Econt, Pigeon Express, DHL, FedEx, GLS, ACS, Cargus, Packeta, Sameday, Colissimo, PostNord, Fan Courier, Nova Poshta, InPost, Hermes and others.

Yes. Cash on delivery (COD) is supported in 24 countries - Bulgaria, Romania, Greece, Hungary, Serbia, Poland, Czech Republic, Slovakia, Croatia, Slovenia, Bosnia and Herzegovina, Montenegro, North Macedonia, Lithuania, Latvia, Estonia, Cyprus, Malta, Ireland, Germany, Austria, Italy, Spain and Portugal. This includes handling cash, bank payments and IBAN capture from return forms.

Every returned parcel is opened on video and each product is scanned: OK goes back to stock, defective goes to a separate zone, anything not scanned is recorded as missing. Returns are processed in 1-4 working days, usually within 2. You decide the refund in your panel: card payments are refunded through your store's payment provider, cash on delivery orders by bank transfer to the customer's IBAN, which BigArena can make for you. On request we send you the video of the opening.

Usually 2-8 days from the first call to the first shipped order, depending on your store platform and on when your stock reaches our warehouse. The stages are: first meeting -> contract -> integration -> goods intake -> test run -> full switch to us.

Yes. Our warehouses are EU food safety certified for food products, beverages and dietary supplements. In Plovdiv we have a 2-8 °C cold room for temperature-sensitive products. For food products there is a separate licensed warehouse.

Yes. We deliver across Europe from every warehouse. From our Slovak warehouse, orders reach Slovakia, the Czech Republic, Poland, Hungary and Slovenia in 1 working day. Cash on delivery is supported in 24 countries in total.

All of Europe. Every BigArena warehouse, in Bulgaria, Romania, Slovakia, Serbia and Greece, and from December 2026 in Spain, ships to every country we cover, not only its own. From Slovakia, orders reach Slovakia, the Czech Republic, Poland, Hungary and Slovenia in 1 working day. Cash on delivery is available in 24 countries.

Yes. BigArena (our WMS system) gives you real-time inventory levels, order status, batch tracking, video recording of 96% of packed shipments and electronic waybills - all in one dashboard, accessible from computer and phone.

Capacity is planned 30-60 days in advance with you. Plans for Black Friday and the holiday season are discussed with the client, so we deliver every order on time. Our "same-day processing" standard is maintained during peak too - we add temporary shifts.

Yes. We work with all types of merchants - from startups to established businesses, regardless of volume. Many emerging brands ship their goods directly from the manufacturer to our warehouse, so they don't have to deal with intake, storage and packing themselves from the very first order. There is no minimum number of orders to start working with us.

You choose through our dashboard how often we pay out the cash-on-delivery amounts to you. You can choose anything from once a month up to daily, and the payout currency as well. Flexibility matters for your business cash flow - some brands prefer more frequent payouts to refinance stock, while others plan monthly.

We file a claim with the courier on your behalf. If approved, we receive compensation, which is credited to your account and paid out to you. The amount depends on whether the shipment is insured: for an insured shipment the compensation covers the full value; for uninsured - according to the courier company's general terms. For fragile, valuable or high-value items we recommend automatic insurance on every shipment.

Yes. Subscription boxes are one of the models we frequently handle - they are fulfilled fully automatically the moment the monthly subscription hits. We also support bundle orders: through the dashboard you set which items form a bundle and under which SKU it appears on your site. There is no manual work from our side - it's all system-driven.

Yes. In your dashboard you have a dedicated inventory page where you see in real time: available items, those reserved for unshipped orders, expected new deliveries (if you have already placed an order with us) and analytics on movement over the past few weeks. When stock falls below a threshold you set in advance (for example 30, 20 or 10 days to depletion), the system sends you an automatic email notification - or directly to your manufacturer, if you have entered their email. For fashion and fast-moving goods we recommend syncing with your site, so it always shows accurate availability matching what is actually in our warehouse.

EU fulfillment means an outside partner stores your stock in a European warehouse and handles every order for you: picking, packing, shipping and returns. BigArena runs 6 warehouses today, with Valencia (Spain) opening in December 2026 and Albania in early 2027, and ships to all of Europe with 40+ couriers and cash on delivery in 24 countries.

Your customer orders on your site and chooses cash on delivery and a courier at checkout. We pack the order the same day and hand it to that courier, who collects the payment at the door or at a pickup point. We pay the collected amounts out to you as often as you choose, from once a month up to daily, in the currency you need. COD works in 24 countries.

Yes. BigArena is a third-party logistics (3PL) provider founded in 2019. We store, pick, pack and ship orders for 700+ online stores and brands from our own warehouses in Europe and have processed more than 20 million shipments. Your end customer chooses the courier from 40+ integrated carriers, and we record video of 96% of packed orders.

We pack orders the same day in every warehouse and hand them to the courier your end customer chose at checkout. From our Slovak warehouse in Kostolné Kračany, orders reach Slovakia, the Czech Republic, Poland, Hungary and Slovenia in 1 working day. For other countries, the delivery time depends on the destination and the courier selected.

In any currency you need. We collect the local currencies from the couriers and convert them, or pay out in the same currency if you have an account in it. The exchange rate used is shown, and collected and paid-out amounts sync in real time. You choose the payout frequency in the dashboard, from once a month up to daily. In Romania, payouts are up to twice a week. We charge no COD fee of our own, only the courier's, if it has one.

Yes. One company can connect an unlimited number of stores, on 5+ platforms at once, all working from the same stock. Each store can have its own bank account for COD payouts, so you see the COD flow and profit and loss per store. There is no fee for extra stores and the setup is free. The COD payment status syncs back to every store, and all data is also available via API and email notifications.

Yes. Every one of our warehouses ships across Europe and we offer cash on delivery in 24 countries, so you can start selling in the country next door from the warehouse you already use. If you later keep stock in more than one of our warehouses, all of them run on one system: you see stock per warehouse, orders, COD and returns in one panel.