Fulfillment
services for online merchants
BigArena takes care of all the processes involved in fulfilling online orders: warehousing, packing, shipping and handling returned shipments.
Our strategically located warehouses in Bulgaria, Serbia and Slovakia make
Europe-wide sales possible.
FULFILLMENT SERVICES
Admittance and positioning
Send your products to BigArena Fulfillment directly from your merchant!
What processes do products go through after they arrive at our fulfillment center?
- We inventory the stock
- We inspect for defects
- We mesure its volume and weight
- We stock the items in the warehouse
- We place them in a package area
Thanks to these processes, we guarantee that you will receive accurate stock of each product in real time. That way you will be able to properly plan the next restocking
Warehousing
Our fulfillment center does not have a fixed fee. Each month you will only pay for the exact volume you use.
We have 4 locations in 3 countries - Bulgaria, Serbia and Slovakia, which grant you the chanceto grow your online business in several new markets.
Each of the warehouses has a certificate for beverage, food and nutritional supplements storage as well as a cold room for storing temperatures-sensitive products.
Packaging of orders
We know how important it is for any online business that all shipments are packaged perfectly and on time. That is why at our fulfillment center we have a large team of experts who:
- Pack all shipments on the same day, regardless of volume.
- They process returned shipments to be back in stock within 2 days.
- Carefully adding advertisement material and messages according to your needs.
Preferential courier services
Offer customers fast delivery at a lower price thanks to the preferential conditions you will receive from BigArena Fulfillment.
These conditions will allow you to optimize courier fees, as well as to reach new markets.
Our fulfillment center cooperates with many local couriers all over Europe.
Processing of returned packages
At BigArena, we know that the processing of returned shipments must be impeccable to ensure there are no errors in stock.
Our team will process returns based on your specific requirements, and products will be returned to stock within 2 business days to be ready for the next order.
Our fulfillment system will allow you to view detailed information about all current returns and their status.
Why partner with us?
Our mission is to support online retailers by taking care of all the logistics processes and free up their time to grow their brand.
REQUEST AN OFFERPACKING
Pack and ship all orders on the same business day.
Customized packing to your standard.
Video recording of each packed shipment.
WAREHOUSE
Warehouse locations in three key countries - Bulgaria, Serbia and Slovakia.
Costs for staff and warehouse management are eliminated.
You don't pay for empty space in the warehouse, only for the volume used.
SOFTWARE
Software with full transparency and real-time order traceability.
Integration with over 15 couriers with worldwide deliveries.
Analysis of shipments successfully delivered, returned or reclamation orders.
PACKING
Pack and ship all orders on the same business day.
Customized packing to your standard.
Video recording of each packed shipment.
WAREHOUSE
Warehouse locations in three key countries - Bulgaria, Serbia and Slovakia.
Costs for staff and warehouse management are eliminated.
You don't pay for empty space in the warehouse, only for the volume used.
SOFTWARE
Software with full transparency and real-time order traceability.
Integration with over 15 couriers with worldwide deliveries.
Analysis of shipments successfully delivered, returned or reclamation orders.
DAYS FOR DELIVERY
Click on a country and see delivery times.
Our warehouses locations
Serbia
Belgrade
Bulgaria
Sofia
Plovdiv
Slovakia
Bratislava
Direct Linehaul
Deliver your parcels to Romania in one day!
BigArena Fulfillment launched a 1-Day delivery line to local couriers in Romania.
Request an offer
FULFILLMENT SOFTWARE
Your online store logistics is just a click away.
BigArena has developed flexible fulfillment software for order processing that automates processes and eliminates picking and packing errors.
The system allows you to keep up with stock availability and orders, wherever you are - from a computer or mobile device.
You have real-time information and control over your orders and their current status: packed, delivered, returned.
What else you will get:
- Successfully deliveries, returns or complaints analysis
- Video recording of each packed shipment
- Automated accounting report
- Creation of audit file
- Issuance of electronic receipts
Integration with your platform
Seamless integration is a key factor when outsourcing your logistics to a professional fulfillment center.
With proper communication between your system and BigArena's, you will be sure that all orders, addresses, statuses and availability info is transmitted accurately.
Nowadays, you have the opportunity to sell from multiple platforms, that's why BigArena Fulfillment has ready-made integrations for the most popular E-commerce platforms, as well as its own API for each custom system.
Ask our team
Our fulfillment experts are always pleased to answer all of your questions about outsourced logistics and BigArena services.
(+359) 877 777 919
CALLWHAT OUR
CUSTOMERS SAY
I have been with BigАrena for almost 1 year now and I can say that I‘m very happy with the services provided so far.
They always give us attention and do everything they can to make us satisfied.
I‘m very pleased with them and I highly recommend their fulfillment services.
The BigArena Fulfillment team is an inseparable part of our company and one of our favorite partners. Professionals who meet our high expectations and specific requirements. They perfectly execute both our B2C and B2B projects, which often have fixed deadlines and non-standard parameters. They always pay attention to details and successfully automate processes to achieve faster and better quality service to our clients. Last but not least are wonderful people who are a pleasure to work with.
The BigArena team are great professionals.
If you want to have your time completely focused on sales and know you have a reliable partner to handle the logistics of your goods - they are THE PEOPLE!
Fast, punctual, always on time and all good people!
BigArena showed us that professional Fulfillment is always the better solution. We tried our own Fulfillment for 2 years and I didn't think there would be a better way. Due to the huge volume of orders, we had to outsource our processes. Fortunately, we were introduced to BigArena. We're talking about the best Fulfillment software in the country, with complete transparency and traceability. Our shipments are always packed on time! In our largest campaign, with 37,000 shipments, everything was packed and shipped within 5 days. Our failed deliveries dropped below 2.5%. I speak from experience that migrating to such a professional service has a huge, positive effect on business. Today, we think about how to win customers and grow the brand, and BigArena takes care of the rest.
Get a personal offer for your online business
GET AN OFFER
Advantages of the fullfillment service
The term "fulfillment" comes from the English language and is the process of storing, packing and processing online store orders by a logistics partner.
Outsourced logistics is a suitable service for both start-ups and online stores with years of experience that want to optimize their time and costs.
What is the cost of this type of activity in Bulgaria?
The fees for fullfilming are divided into several different categories.
Pallet area: When receiving items in our warehouse, we measure them, and afterwards the software automatically calculates the space it will take up. As the items are sold, the occupied volume drops. To avoid paying for air, the warehouse fee is formulated on a daily basis by software, without human intervention.
Packing area: It is constructed of stacking shelves with special sections where each unique item occupies its own position. Each one of them is paid and has a barcode that ensures the prevention of packing errors.
Packaging fee: Varies according to the average number of shipments you make per month. And best of all, you only pay this fee when you have shipments.
Delivery: Thanks to the huge volume of shipments we realize every day, working with us you will get the maximum discounts on courier rates, both for Bulgaria and Europe.
What are the advantages of Fulfillment services?
Expanding business into new countries.
Getting your business into as many countries as possible is a great opportunity. Many online retailers struggle due to lack of time to research markets and get good shipping prices. With our fulfillment offerings, you'll be able to sell all over the world while we store, ship, and track every single shipment.
Storage of products
We have a modern class "A" warehouse where your inventory will always be well organized and you can check your stock in real time, even over the phone.
Accepting and processing orders
As mentioned above our fulfilment service is suitable for both start-ups and established online retailers. Why?
For advanced online sellers - with the huge volume of shipments, the quality and speed of fulfillment drops, and this leads to loss of customers. This is where our role is very important for reputation and attracting long-term loyal customers.
Receiving and processing returned packages
In addition to shipping and warehousing your products, we also accept and process returned orders. We will make sure that if a customer returns a shipment we notify you, process and return the items to stock as quickly as possible.
Beginners certainly get by with processing their orders, but they cannot get courier discounts like we can give them, regardless of the number of shipments they realize. This is a great reason for them to start partnering with us right from the start.
Shipping orders and working with couriers
BigArena Fulfillment Center works with trusted couriers from around the world. No matter where in the world you ship to, your packages will be tracked.
Additional accompanying activities
Call center – Order confirmation by phone is a useful service as it reduces the percentage of returned shipments.
Digital Marketing – Thanks to our years of experience in online marketing, we still maintain a team of specialists who know how to not just advertise, but sell online.
Business Consultation – No matter what questions you have, we're here to answer. We offer in-person and online consultations with advance appointments.
Our biggest advantage over other fulfillment centers in the country is our custom warehouse software.
The more automated the processes are technologically, the higher the quality of service. All our efforts are exactly in this direction.
Whether you are thinking of starting an e-commerce business and are new to the venture, or have been selling products for a while, you have probably thought about warehousing your products, shipping, and order fulfillment. Of course, earning funds is the exciting part, but what happens after a customer places an order on your online store? Somehow, your product has to end up in the hands of customers. There are three main ways for this to happen:
- You send the products to a company that will fulfill the orders for you.
- You complete your own errands, whether alone or with a team.
- You work with a logistics company that will handle your warehousing and order fulfillment.
E-commerce has become even more popular in the last few years. For 2019, 14.1% of all sales were made online, which equates to a turnover of 3.5 trillion US dollars. The trend is that by 2023, online sales will reach a share of 22% of all sales. In the times we live in, many people have turned to online commerce in order for their businesses to survive. The successful process of an electronic sale goes through the selection of the right product, its adequate positioning in the market, reaching the desired audience of customers, the sale of the product itself and the final, the preparation of the shipment and its delivery to the customer. Larger industries have the resources to use third-party services, but smaller businesses may not have this option. Then they complete their orders completely independently.
There are clear benefits to packing and shipping your own orders yourself: the most flexible and cheapest method. For these reasons, companies that are just starting out and those that are already established and have a large number of shipments to pack and deliver often choose to handle their own logistics themselves.
But if your business is growing rapidly and you have the money for this service, you may be interested in our fulfillment service for warehousing and order fulfillment. There are many logistics companies that will store your product and take care of packing and shipping your products. Working with logistics companies can be intimidating if you've never done it before. With that in mind, we'll walk you through every step of the process.
What is the Fulfillment service
The ”Fulfillment” service is a third-party warehouse that prepares and ships your orders for you. The work is carried out by a fulfillment center for fulfillment. The services they offer are ideal for businesses that don't want to deal with overseas shipping or have outgrown their existing warehousing capabilities to the point where they can no longer ship orders.
In other words, the fulfillment service represents the entire process of servicing an electronic store. It includes all stages from the very acceptance of the orders, through their processing, storage, packaging and delivery to the end user.
What are the main activities included in the Bulgaria fulfillment service?
Although each fulfillment center works a little differently, they all accomplish the same thing: they act as a command center for all your shipment preparation and delivery needs. Fulfillment service centers are also used as warehouses to store goods, allowing you to keep larger stocks of the product.
Some service providers have multiple fulfillment centers, allowing them to serve different geographic locations faster than if they had just one. This allows e-commerce companies to offer fast and affordable delivery to a diverse customer base. But the services include not only this, but also:
- Accepting orders
- Create a list of order items
- Packaging all items according to e-store standards
- Inspection and processing of returned shipments
- Collect all items from the warehouse
- Sorting/sending shipments in Bulgaria and abroad
- Preparation of bills of lading, issuance of other accompanying documents for each individual shipment
- Request and Delivery to Courier
Or activities can be described in 3 steps:
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Storage
Fulfillment companies start from the same point - the logical storage of products. It is a true mark of trustworthiness for the name of online retailers if the ordered products are received within the promised time.
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Order processing
There are many ways to receive a customer's order. Order information may be recorded by a sales agent, collected on the web store, or received through a publication. Next is finding the items ordered in the warehouse. With the e-commerce model, this is made easier if the company maintains its online inventory as well as offers active accounts to its customers.
Ordered items must then be packaged for delivery to the correct address and customers notified when orders are on their way.
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Return and Exchange Policies
Once a satisfied customer receives the ordered product, that order can be considered "fulfilled", but what happens when the customer is not satisfied? Return and exchange policies become important at this point. Fulfillment companies fulfilling the order continue to solve the problems in favor of both the client and the seller. When customers want to return or exchange items, the fulfillment company takes care of that as well. The order fulfillment process is truly at the heart of customer satisfaction and business growth.
Fulfillment Price?
Services are usually billed by the hour or per shipment/pallet. Suppliers add costs for receiving, storage, pick and pack, shipping, returns, custom packaging, gift services and more. Most businesses then apply transactional (eg, pickup, delivery) and recurring (eg, storage fees) fees. But each fee is different depending on what shipment will be delivered and which company will do the delivery.
3 reasons/benefits why you should choose Fulfillment for your online store?
1. Seasonal flexibility
According to the National Retail Federation, nearly 20 percent of all annual retail sales occur between November 1 and December 31.
With so much seasonal business activity, even seasoned e-commerce merchants often find they need to bring in temporary workers or invest in new capital equipment to keep orders up to speed.
Having orders fulfilled by a fulfillment company allows retailers to avoid the need to hire and train interns or purchase new machinery or the like. Instead, the retailer simply needs to ensure that the product is in stock and trust the service provider. In this way, the trader has full seasonal flexibility. When holiday sales pile up, fulfillment service drives the dramatic spike.
2. Lower shipping costs
Free shipping is an extremely popular marketing tool. Whether merchants absorb shipping costs to offer free shipping or pass those costs on to consumers, it makes sense to do everything possible to reduce shipping costs.
With this in mind, using a fulfillment service company with warehouses spread across the country can help reduce the number of deliveries. Most package delivery services offer prices based - at least in part - on where the packages are traveling. By placing inventory in several regional warehouses, retailers can reduce costs, which in turn can become a competitive advantage.
3. You reach new markets
Online retailers can also use delivery services to expand their business into new markets without having to invest in infrastructure or many additional employees. And so in time you can sell your products in new foreign countries as well!
In this article you will learn:
- What is e-commerce fulfillment?
- What do fulfillment services include and why are they important?
- How do you know when it's time to hire an eCommerce fulfillment company?
- Benefits of outsourcing e-commerce to a fulfillment partner
The success of your online business depends on many factors that are not always visible to customers. Although order fulfillment involves processes that may not look as glamorous as marketing and company branding, they are no less important.
Choosing the right fulfillment partner will help your online business grow with ease. This way you will ensure professional product management, quality service to your customers and fulfillment of orders by an experienced team.
This material will inform you of everything you need to know when it comes to order fulfillment.
What is fullfilment for e-commerce?
First, let's understand what is fulfillment? This is, in the simplest terms, outsourcing of your company's logistics, and this service includes everything: from warehousing and storage of products to fulfillment, distribution and delivery. Your fulfillment partner can handle all your online order fulfillment needs.
The moment an order is completed from the online store, your fulfillment partner has the task of ensuring that it is delivered to the customer smoothly and on time. There can be many twists and turns along the way, so the right implementation strategy must be tailored for each business.
What do fulfillment services involve and why are they important?
In general, the execution of the order includes:
- Receiving the goods
- Inventory storage and forecasting
- Collection and packing (also known as order processing)
- Assembly and packaging products (if applicable)
- Delivery
- Order Returns
Order fulfillment is extremely important - without it, e-commerce would not exist - after all, customers buy products with the expectation of receiving what they ordered and in an acceptable time frame. How successful your business will be in the long run depends on it.
How do you know when it's time to hire our e-commerce support company?
When you find that you no longer have the time or resources to complete your errands on your own, it's time to contact a company to outsource these tasks to. At first glance, it may seem great that your company is growing at such a pace and that you have more orders than you can handle yourself. However, this moment of victory can quickly turn into a moment of chaos if there is a delay in fulfilling what your customers ordered.
A company with experience in fulfillment services will save you time and money while supporting the entire fulfillment process with modern warehouse management technology. If you hire such a company, you don't need a warehouse to store and ship your products or hire employees to help you. You will be able to free up space in your home or garage because your inventory will now be stored in a safe and secure storage facility. The fulfillment service provider has dedicated order management and automation systems to optimize inventory.
Benefits of outsourcing e-commerce to a partner like BigArena
A reliable order fulfillment service provider will be able to provide your company with these benefits:
- Flexibility and Scalability
The fulfillment partner will have enough space for your inventory and the ability to scale seamlessly as your business grows.
- Hiring an experienced company
A good company offering fulfillment services can offer specific solutions and strategies to increase the success of your business. Also, you can get specialized advice to improve the customer experience.
- No warehouse rent and employee hiring
One of the biggest advantages of hiring a fulfillment company is that it saves you a lot of responsibility. You will not have to commit to the rental of storage and packaging premises, nor to the hiring of staff. Part of the fulfillment services include the use of warehouses and experienced professionals who specialize in order fulfillment.
- World-class infrastructure and technology
Providers of quality fulfillment services have optimal infrastructure and reliable technology with which they guarantee the smooth running of order fulfillment processes. Using these systems can help you manage your inverter and get real-time information on the status of orders.
- Dedicated account management and customer service
While automated systems are definitely necessary, quality customer service from on-line professionals is essential. Having an account manager dedicated to their support and order tracking will give you peace of mind and security.
- Reduced shipping costs
Using the distribution network of fulfillment service providers, you may receive lower quotes and reduced shipping costs.
Using fulfillment services will not only help you organize all the logistics of your online business without you having to actively participate in this process. You can save time, reduce order fulfillment costs and improve the customer experience.
All this can take your business to another level and reach new and large markets. We, at BigArena fulfilment, offer everything necessary for the quality execution of orders.
The term fulfillment comes from the English language and represents the process of storing, packaging and fulfilling orders of an online store by a logistics partner.
As online shopping and e-commerce begin to see significantly greater growth than brick-and-mortar, it is becoming increasingly imperative that e-store logistics be automated, expeditious and cost-effective.
Using fulfillment services is a great option for any online business, both those starting out and those with years of experience. In both cases, your partnership with a fulfillment operator will help to optimize your time, costs and increase the number of your loyal customers.
In recent years, Fulfillment in Bulgaria has become an increasingly popular service precisely because of the multitude of benefits.
What is the price of this type of activity in Bulgaria?
Fulfillment fees are divided into several different categories.
- Pallet area. When receiving each item in our warehouse, we measure its dimensions, after which our warehouse software automatically multiplies the size by the availability, and thus we understand how much space your goods actually occupy. When the items are sold, the occupied volume also decreases. In order to optimize your costs and not pay for air, the warehouse fee is formulated on a daily basis by software, without human intervention.
- Packaging area. This is the speed packing area for your shipments. It is constructed from styles with special sections where each unique item takes its place. Each of them is paid for and has a barcode that ensures the prevention of packaging errors.
- Package fee. It varies based on the average number of shipments you make per month. And the best part is that you only pay this rate when you have shipments. Which again saves you a financial resource.
- Delivery. Thanks to the huge volume of shipments that we carry out daily, working with us you will receive the maximum discounts on courier prices, both for Bulgaria and Europe.
Our fulfilment activities will save you costs and, above all, time to devote to yourself and the more important units of your business. Get a personalized quote by completing the following survey. Our employee will contact you within the same working day.
What are the advantages of Filfilment services?
Expand your business to new countries.
Getting your business into as many countries as possible is a great opportunity. Many online merchants struggle due to the lack of time to research markets and get good shipping rates. With our Fulfillment offers you will be able to sell worldwide without having to take any action. We will store, ship and track every single shipment.
Sounds great, doesn't it?
Come to our Fulfillment warehouse, which is located in the city of Plovdiv at the address Golyamokonarsko shose 29, to discuss how we can be of service to you.
And now a little more about the advantages of working with us, warehousing and handling shipments:
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Storage of goods
Many companies face problems in storing their goods and have to do exhaustive audits to know the availability of their products. We have a large-scale and functionally impressive modern class "A" warehouse, where your inventory will always be well organized and you will be able to track your stock availability in real time, even through your phone.
It is an interesting fact Fulfillment services that globally the service is so widespread that most merchants conclude contracts with fulfillment partners even before starting their online business.
-
Accepting and processing orders
As we mentioned above, our fulfillment service is suitable for both start-ups and established online merchants. Why?
Beginners can certainly handle the fulfillment of their orders, but they cannot get the courier discounts that we can give them regardless of the number of shipments they make. This is a great prerequisite for them to start partnering with us from the very beginning.
For advanced online traders, we are a great option that supports faster and stable development in any direction. With the huge volume of shipments, the quality and speed of execution drop, and this inevitably leads to the loss of customers. Here, our role is extremely important for reputation and attracting long-term loyal customers. Therefore, using fulfilment companies, you will be able to maintain the good image and professionalism needed for every business.
You will always be ahead of your competitors, and that is the desire of every entrepreneur.
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Acceptance and processing of returned shipments
In addition to the delivery and storage of your goods, we also offer acceptance and processing of returned orders. Another burden you can get rid of and not think about. We will make sure that if a customer returns your shipment, we notify you, process it and return it to stock as quickly and efficiently as possible, so that both you and the customer are satisfied.
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Dispatch of orders and work with couriers
BigArena fulfillment center works with trusted couriers from all over the world. No matter where in the world you ship, your shipments will be tracked. For us, this is a mandatory condition in order to guarantee security and transparency in the processes of our customers.
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Additional ancillary activities
The focus of our activity is logistics, but in order to be of even greater support to you online traders, we also have additional optional services.
Call center - Phone order confirmation is a useful service as it reduces the rate of returns.
Dynamic Facebook advertising - Thanks to our many years of experience in the field of online commerce, we still maintain a team of specialists who know how not just to advertise, but to sell online.
Business consultation - no matter what questions you have, we are here to talk and share our knowledge in the given field. We offer live and online consultations by appointment.
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Full accountability
By far our biggest advantage over other fulfillment centers in the country is our own warehouse software.
By limiting the human factor in logistics as much as possible, we reduce the possibility of making any mistakes. The more technologically automated the processes, the higher the quality of the service. All our efforts are precisely in this direction. Our fulfillment center can do more for your business than you can do yourself.
Contact us now. We are waiting for you.