What Fulfillment Services Include
A complete fulfillment service covers several interconnected processes — receiving and registering inventory, warehouse handling, order packing, courier dispatch, returns and claims management, and analytics across the entire workflow. BigArena handles every stage with guaranteed processing times and full transparency.
Video Recording of Every Packed Order
Every parcel leaving our fulfillment centers is video recorded. This ensures quality control during packing and serves as proof to end customers of exactly what was shipped. In case of a dispute or claim about the contents, the video resolves the question in seconds.
Batch Management and Expiry Date Tracking
For products with expiration dates — supplements, cosmetics, food items — we track every batch in real time. The system automatically dispatches older batches first (FIFO), notifies on approaching expiry, and keeps a full history for every item. Critical for businesses working with regulated products.
Food and Supplement Storage Certifications
All BigArena fulfillment warehouses are certified by the Bulgarian Food Safety Agency (BFSA) for storage of food, beverages and dietary supplements. We also operate temperature-controlled 2-8°C storage rooms for temperature-sensitive products.
On-Demand Label Printing at Packing
During packing in our fulfillment centers we can print product labels based on destination country and language. When a packer scans a product shipping to Romania, the system automatically prints the Romanian label. For Greece — Greek. For Poland — Polish. This allows one SKU to serve multiple markets without separate inventory per country.
Real-Time Inventory Visibility
The BigArena platform shows exact stock for every product at the moment of checking. No delayed data or overnight syncs — your inventory picture is always live. This enables accurate restocking and prevents overselling.
Automatic Bundle Recognition
The BigArena system recognizes bundles automatically through integration with the online store. When an order contains a set of products — for example "3-item promotional pack" — the system picks the correct individual items from inventory and packs them together, with no manual configuration required.
Integration With 40+ Couriers Across Europe
We work with over 40 couriers across Europe — Speedy, Econt, DHL, FedEx, Cargus, Sameday, FAN Courier, ACS, Packeta, Slovak Parcel Service and many others. We continuously add new integrations and delivery route optimizations.
Cash on Delivery in 17 European Countries
We support cash-on-delivery in 17 European countries. We collect COD amounts from end customers at delivery and pay out directly to the online store on schedule. This is particularly valuable for markets like Romania, Bulgaria, Greece, Serbia and surrounding countries where COD is still the preferred payment method.
SMS Notifications for End Customers
An integrated SMS system sends automated notifications to end customers based on fulfillment process events and courier status. These complement the standard courier notifications and significantly improve delivery success rates, especially after a first failed delivery attempt.
Returns and Claims Management
Every undelivered or returned parcel is processed in our fulfillment centers within 2 working days. We scan every returned product, check for defects, and if in good condition — restock. Defective items are separated into dedicated defective stock. The entire process is video recorded.
Refunds to End Customers
On request, we also handle refunds to end customers on behalf of the online store. This means less accounting overhead and faster customer service during returns.
Business Analytics and Reporting
The BigArena platform provides detailed analytics on delivered, returned and claimed parcels, sales volume by product and time period, stock-out forecasts based on seasonality and the last 7/14/30 days, and recommended reorder quantities from manufacturers. All reports export to PDF and Excel format.
Multi-Store Management From One System
A single client can manage multiple online stores from one unified BigArena platform. Suitable for brands with several sub-brands, dropshippers with multiple stores, and manufacturers operating several sales channels in parallel.
Suitable for Any Product Type and Volume
Our fulfillment centers serve stores in clothing, supplements, cosmetics, books, gadgets, accessories, electronics, toys and practically any other physical product category. We excel at handling high-SKU portfolios — clients with thousands of unique products.
Guaranteed Same-Day Packing
Our contract commits us to same-day packing during business hours, regardless of our staff availability. Our clients do not depend on whether their own people are at work — our teams operate continuously and contractual commitments are upheld.
Continuous Platform Updates
The BigArena platform updates continuously with new features, new courier integrations, delivery speed and packing optimizations. Clients receive all improvements automatically, with no upgrade fees.
Fulfillment — Full Logistics Outsourcing
The point of fulfillment services is complete outsourcing of logistics operations, so the online store can focus on what matters — sales, advertising, product range development and supplier relationships.
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Bulgarian
German
Spanish
Slovak
Serbian (Latin)
Romanian
Greek
Polish
Czech
Russian
