Fulfillment Solutions from BigArena

In the online business sphere, order management and efficient delivery play a crucial role in the success of merchants. But how can we easily tackle the challenges related to storage, packaging, and shipping of goods?

BigArena provides a comprehensive solution with fulfillment services that help various types of online stores thrive.

What are the most common problems for online stores?

From organizing the space and proper packaging to fast delivery and handling returns, each stage requires attention and precision. Inability to manage some of these functions can lead to customer loss and a decrease in reputation. If you are not using a fulfillment partner, you likely encounter these issues:

Loss of customers

One of the frequently encountered results of imperfections in managing an online store is the loss of customers. Long order processing times, delivery delays, or unprofessional service lead to negative perceptions by consumers.

Inventory management

Ensuring accurate and efficient inventory management is crucial for seamless order processing. Inability to track stock accuracy or the lack of automated systems leads to difficulties in fulfilling orders.

Lack of precision in packaging

Packaging the products is the final crucial step before delivery. Inadequate precision in this process can lead to damages during transportation or a poor impression on the customer. Including promotional materials, stickers, cards, and personalization are key elements in creating a positive perception for every consumer.

Periods of lower activity

Every business faces the challenge of different periods throughout the year. Regardless of what you sell, there are always moments when work either slows down or increases drastically. At such times, the issue of staffing arises. With fulfillment centers, this problem does not exist, and there is no need to worry about hiring or laying off workers.

What do fulfillment services include?

BigArena offers a comprehensive solution for warehouse management, order fulfillment, and shipping to end customers for your products. With specialized services and innovative software, a fulfillment partner is the way to professional success in online commerce.

Product storage

We offer the option of directly sending your stock to us. Storage is carried out in one or more of our 4 warehouses in Sofia, Plovdiv, Belgrade, and Bratislava. They are certified and adapted to maintain optimal working conditions. Inventory is always under control, and information about availability is monitored in real-time online.

Order reception and processing

Quick and quality service from an experienced team ensures satisfied customers. We always take into account the preferences of merchants and add promotional materials, personalization, and all distinguishing features of your store.

Partnership with couriers

Through your fulfillment partner, you can easily find the best delivery offers for your products. BigArena provides the opportunity to choose which couriers to work with and to use their preferential rates.

Reception and processing of returns

We take care of the efficient reception and processing of all returned items. The goods are inspected for defects, returned to stock, and the amount is refunded to the customer. This helps maintain stable relationships with consumers and builds trust in them.

Why does business need fulfillment centers?

They are the key to proper management of an online store. You receive not only services but also a partnership that facilitates growth and competitiveness.

Cost optimization

Working with a fulfillment partner eliminates costs for warehouse and personnel, as businesses only pay for the space used. This leads to a significant reduction in operational expenses and achieves greater efficiency.

Work volume management

As order volumes increase, businesses often face challenges in processing them. The fulfillment center provides a trained team that takes care of receiving, processing, and shipping items. This ensures a high standard of service, regardless of the season.

Expansion of market presence

Outsourced logistical processes open doors to new markets. Thanks to the strategic location of warehouses in different countries, businesses can easily expand their presence throughout Europe and the world.

Integrated software for transparency and control

BigArena offers specialized software that automates processes and provides accurate information on inventory and order statuses. You can monitor everything remotely and make decisions related to your online store. All necessary documentation for your accountants can also be found there.