40+ couriers in 28 countries - local networks, international giants, pickup points and 330,000+ lockers. The customer chooses how to receive the parcel - to their address, to an office or to a locker.
You don't rely on 1 or 2 couriers - our platform combines them all. For a BG customer - Speedy or Econt. For a RO customer - Fan Courier or Cargus. For international - DHL or UPS. For every country we have several integrated couriers and the end customer picks who delivers the parcel, by which method (address / office / locker) and on which day suits them. See how couriers fit into the full fulfillment process.
Local networks in Bulgaria, Romania, Slovakia, Serbia and Greece. International operators for parcels to other EU countries. Pickup points and couriers for pickup from the warehouse - for customers in the big cities.
City Express
Deliver your parcels to 8 countries within one business day. BigArena Fulfillment runs daily proprietary lines between our main warehouses and partner hubs across Europe.
You place your stock in our strategic warehouses and reach over 8 countries with delivery in 1 business day. Another 5 countries within 48 business hours. Most of Europe within 3 business days. The rest - within 5 business days.
You move stock between our warehouses on our own lines (not third-party couriers) - cheaper, faster, no risk of loss.
Working with one courier is a bad idea for 5 reasons. Here's what you get from our multi-carrier approach.
Every local courier handles COD in its own currency. The customer pays in BGN/EUR/RON at the moment of delivery. You receive the money within 3-7 days after delivery, on the schedule you prefer - we can set a faster or slower rhythm.
If Speedy goes on strike - we switch Econt on within hours. If DHL has a technical issue - we move to FedEx. Your business doesn't stop because one courier has a problem.
We've integrated more than 330,000 lockers across Europe (Econt, Speedy, Packeta, DPD, GLS, InPost and others). A significant share of end customers prefer a locker - faster, cheaper, no waiting for a courier.
Customers in big cities often prefer a pickup point over home delivery (cheaper, more convenient). We work with BoxNow, InPost, Packeta, Speedy Boxes and Econt boxes.
Nova Poshta for Ukraine. YunExpress for Asian merchants. All under one account.
The customer sees tracking in a single format - they don't have to think about which courier. BigArena unifies statuses from every courier into one interface.
Answers to questions from new customers in a consultation.
The end customer picks from all the available couriers (address / office / locker) at the moment of ordering. You can set a preferred default: "for VIP customers always DHL", "for shipments over 30 kg - Speedy Cargo" and so on.
Yes, if you already have a contract with a local courier that isn't on our list - we can integrate it into BigArena (about 2-4 weeks). We also work with your preferential rates. Cost: integration is a one-off fee, no monthly charges.
The courier collects the money from the customer, you receive the balance within 3-7 days after delivery (on your preferred schedule). For our customers we produce weekly reports of all COD amounts - you know exactly what each courier owes you. Full reporting through the BigArena panel.
Yes - all courier statuses arrive via webhook into BigArena. Your customers see a single tracking view (not 30 different formats). You can set up SMS/email notifications for the customer on every status change.
First, BigArena opens a case with the courier the moment the status changes to "missing". If it isn't found within 7-10 days (per the courier's policy), we file a claim for reimbursement and give your customer either a refund or a replacement parcel - without you having to write anything.
Send us one month of your parcels - we benchmark them against our rates. Usually we find 15-25% savings. Free analysis, no obligation.
Request a free courier analysis →We'll show you how to cut courier costs through our network.
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