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- Home
- Fulfillment
- Getting started
How we get started - step by step
From first enquiry to first parcel shipped: 2-8 days, depending on your store and on when your stock arrives. We test the connection to your store without real parcels, then take over your orders from an order number we agree on together.
- Free online store integration
- Test orders without real parcels
- A personal account manager
Six steps from enquiry to first parcel
What you do and what we do at each step. The whole onboarding usually takes 2-8 days.
Enquiry and first call
- Your part
- Tell us what you sell, how many orders you ship a month and to which countries.
- Our part
- We go through your needs, suggest a warehouse and couriers for your markets, and answer your questions.
Quote and contract
- Your part
- Review the quote and sign the contract.
- Our part
- We send a written quote with the price of every service, so you know your costs before you sign.
Free store integration
- Your part
- Give us access to your online store, or API details if you use your own system.
- Our part
- We connect your store to our system at no cost. Orders and stock levels sync both ways in real time.
Your stock arrives
- Your part
- Register the delivery in the client panel (products, quantities, batches) and send the goods.
- Our part
- We receive, count and scan every item and put it in its storage location. You see the stock in the panel. On request we organise transport from the manufacturer to our warehouse within the EU.
Test orders, without real parcels
- Your part
- Check that the test orders look right in the panel.
- Our part
- We check that orders arrive correctly from your store: products, addresses, couriers and statuses. Nothing is shipped during the test.
Go live
- Your part
- Choose the order number from which we take over, and keep selling.
- Our part
- From that order on we pick, pack and hand every parcel to the courier your customer chose. Orders placed by 14:00 leave the same day.
Total: 2-8 days from the first call to the first parcel.
What decides whether it takes 2 or 8 days
2-8 days
typical time to start working with us
Every start goes through the same six steps. The difference comes from four things, and you can prepare most of them in advance.
- 1
Your store platform
Shopify, WooCommerce, Magento, PrestaShop and CloudCart connect through ready integrations. A custom system connected through our API needs a little more testing.
- 2
When your stock arrives
We take over orders once the goods are in our warehouse, so the sooner they ship, the sooner you start.
- 3
Product data
A complete product list with SKU codes and barcodes speeds up receiving. For products with batches or expiry dates, have those ready too.
- 4
Special requirements
Branded packaging, inserts or labels in the customer's language are agreed before the start. Products that must be kept at 2-8 °C go to our Plovdiv warehouse, the only one with a cold room.
What to prepare
Having these ready makes the start faster.
- Access to your online store, or API details for your own system
- A product list with SKU codes and barcodes, plus batches and expiry dates where relevant
- The quantities for your first delivery to the warehouse
- The countries you sell to and whether you need cash on delivery (we offer it in 24 countries)
- The couriers you want at checkout: we work with 40+ and your customer chooses
- Company details for the contract
- Any packing wishes: branded boxes, inserts or printed materials
You choose how we process your orders
Pick the mode that fits your business and switch at any time, without stopping current orders.
Automatic
The order goes from your store straight to the warehouse and we pack it right away. The fastest option for a steady flow of orders.
Manual confirmation
Each new order waits for your approval in your system before we process it. Useful if you confirm orders by phone.
Time for changes
Each order waits for a time you set, for example 30 minutes or 2 hours, so your customer can change it. After that we process it automatically.
Scheduled date
Set a future date for an order, from a few days up to 3 months ahead. On that day it appears for packing without a reminder.
Questions about getting started
How long does it take to start working with BigArena?
Usually 2-8 days from the first call to the first shipped order. The exact time depends on your store platform, on when your stock reaches our warehouse and on whether your product data is ready.
Do I pay for the store integration?
No. Integrating your online store is free. Before you sign, you get a written quote with the price of every service, so you know your costs in advance.
Which platforms do you connect to?
Shopify, WooCommerce, Magento, PrestaShop and CloudCart, and other systems through our API. Orders and stock levels sync both ways in real time.
Can I move to you from another fulfillment provider?
Yes. You send the stock from your previous warehouse, and within the EU we can organise the transport. We receive and count it, then switch your orders over from an order number we agree on. You decide when we take over.
Which couriers and countries do you work with?
We work with 40+ couriers. You add the ones you want to your store and your customer chooses at checkout. Cash on delivery is available in 24 countries. We have 8 warehouses in 7 countries (Valencia and Albania open soon), and every warehouse ships across Europe.
Who will I work with after the start?
A personal account manager who knows your store. We reply within 1-2 hours during working hours, and you follow every order, stock level and parcel in the client panel.
What if I want to stop working with you?
The standard notice period is one month. In practice, if you stop sending orders, the only charge is storage for the stock still in our warehouse, and once you take your stock out there is nothing left to pay.
Tell us about your store
Three short steps, and we come back to you with a quote.