We record video for every order as it's packed. That guarantees packing quality and serves as proof to the end customer of exactly what was shipped. Peace of mind for you, trust for your customer.
Every parcel that leaves our warehouse is filmed from the start of picking through to just before the box is sealed. If a customer claims an item is missing, if a courier loses a parcel, if a dispute comes up - you have undeniable proof in minutes. 100% coverage, no exceptions. The QC video recording is a standard part of the BigArena fulfilment service.
The whole process is automated and requires no manual work from the packer. The camera starts when the order begins and stops automatically when the package is sealed.
The camera is fixed above the table - it clearly captures every item that goes into the parcel.
The video is recorded with a timecode and order number, and attaches automatically to each order for easy access - so later it's easy to find the specific video for a specific parcel. The resolution is high enough to clearly read the type and quality of the items.
Every item is scanned with a barcode reader before it's picked. The system checks that it's the right product and the right quantity.
The parcel is only sealed after every item is confirmed. We pack every parcel to your standard - with your materials or ours.
Not just "we have cameras". Real business benefits that protect your brand and cut losses.
Customer claims an item is missing? Open the video, show that the item was in the box. Dispute resolved in 2 minutes - instead of weeks of emotional back-and-forth.
If a courier loses a parcel or it arrives opened or damaged - you have proof of what was actually inside. Use it for an insurance claim or reimbursement from the courier.
For credit card chargebacks (customer claims they didn't receive the goods) - banks accept video evidence as valid. You win more chargeback cases.
Periodic spot checks of the recordings - they guarantee the team is working to the standard. Any deviation is caught right away and corrected through training.
Answers to questions from new customers during consultations.
100% of parcels are recorded, no exceptions. There's no "selective" recording - the camera starts automatically when each order is scanned. In very rare cases a recording may be missing due to a camera fault. Our stats show we have video for about 96% of all orders.
Video clips are kept for between 30 and 90 days. The service is free and available to every customer.
You - from your BigArena account, and the BigArena support team. Your own staff with platform access (by role) can watch too.
Yes - the recording contains a timecode and order number that prove authenticity. In a dispute with a courier or customer you can use the video as evidence and save yourself a huge amount of time and effort.
In BigArena you find the order by number, open the details and click the "QC video" button. The video plays in the browser. You can download it as MP4 and send it to the customer via a link or email attachment.
We demonstrate how the QC video recording works live. Show us one or two real disputes from recent months - we explain how they'd be resolved with video.
Book a video demo →We activate 24-hour video recording for 100% of your orders.
Bulgarian
German
Spanish
Slovak
Serbian (Latin)
Romanian
Greek
Polish
Czech
Russian