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Experience and quality

Experience and quality, worth your trust

Storage, packing and delivery with over 20 million parcels shipped for European brands. On-time execution, precise batch management, accurate real-time stock.

Book a free consultation → See our standards ↓

8 warehouses in 7 countries700+ client companies20M+ shipments since 201940+ courierssame-day dispatch for orders by 14:00

Not empty words, but measurable standards

Our standards are measurable, and we track every process transparently in BigArena software. Our experience stands behind our end-to-end fulfillment service.

20M+ parcels shipped 8 warehouses in Europe 100% picking accuracy 7 years of experience

Our standards, which we hold to every day

Below is a list of the measurable standards we work to.

On-time order execution

Orders received by 2:00 PM are dispatched the same day. Orders after 2:00 PM - the next business day.

Precise batch and expiry management

Every item with an expiry date is tracked by batch. FEFO. Automatic alerts as expiry approaches.

Accurate real-time stock

Actual stock is synced with BigArena software in real time. No overnight syncing, no grey zones. You sell exactly what you have.

8 logistics warehouses in Europe

Bulgaria (Sofia, Plovdiv), Slovakia, Romania, Serbia, Greece - Spain (Valencia) and Albania open soon.

Fast customer support

A real customer support team. Answer to a question - within 1-2 hours.

QC video recording of parcels

96% of parcels recorded during packing, videos on request from our team. Standard, not a premium add-on.

7 years of experience in e-commerce logistics

BigArena has worked with online stores and businesses since 2019. Since then we've built up experience across a wide range of niches, couriers, regulatory requirements and customer profiles.

BigArena central warehouse, operating since 2019

20M+ parcels of experience - we know what works

Every logistics process has been tested many times in real work. We know why certain packaging tears in the courier network, which category of parcels gets the most complaints and returns, and which courier stops during the holiday peak. This experience comes from years of work - not from books.

We use that experience to save you mistakes. On startup we share the proven practices for your niche - from packaging to courier choice and how to word the messages you send end customers.

A trained team that stays with you for the long run

Every new employee goes through a training and mentoring period before touching real orders. We work with clearly split roles: picker, packer, quality control, goods receiving and returns handling.

The same manager talks to you every day - knows your range, knows how you work and remembers your specific requirements. We're not an anonymous provider, we're a partner who knows your business.

Frequently asked questions about our experience

The answers we give most often in consultations.

What makes BigArena better than other fulfillment companies?

Three main things: (1) proprietary BigArena software (not a rebranded third-party WMS), (2) 8 warehouses in Europe (not one), (3) QC video recording of 96% of parcels (standard, not an add-on). Plus 7 years of experience and a dedicated Customer Success team.

Can I see your warehouse before I sign?

Of course. We organise a visit, walk you through the warehouse, show BigArena live, meet the customer success team.

What are your quality levels and what happens if they aren't met?

Core quality levels: same-day dispatch for orders received by 14:00 and 100% picking accuracy.

Do you work with international brands?

Yes - many of our customers are international (for example from Greece, Romania, Slovakia, Slovenia, Poland, Czechia). We also serve brands from the UK and US that want a European central warehouse.

How do we get started?

First a consultation (free, 30-60 min). Then we build a tailored plan + quote. We sign a contract. We set up BigArena software. You ship stock to the warehouse. The whole process usually takes 2-8 days.

Ready to trust your logistics to an experienced team?

Tell us about your business - range, monthly order volume, current problems. We'll explain exactly how BigArena will fix them. Free, no obligation.

Book a consultation →

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Experience and quality, worth your trust

Not empty words, but measurable standards