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Experience and quality

Experience and quality, worth your trust

Storage, packing and delivery with over 20 million parcels shipped for European brands. On-time execution, precise batch management, accurate real-time stock.

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Not empty words, but measurable standards

Our standards are quantifiable and audited daily. We publish SLAs, monthly error reports and run transparent tracking on every process. If something isn't working per the contract - you see it right away in BigArena software, without us being asked. Our experience stands behind our end-to-end fulfillment service.

20M+ parcels shipped 7 warehouses in Europe 100% picking accuracy 10+ years of experience

Our standards, which we hold to every day

Below is a list of the measurable standards that are part of our contract with every customer. If they aren't met - you're entitled to compensation.

On-time order execution

Orders received by 2:00 PM are dispatched the same day. Orders after 2:00 PM - the next business day. 98%+ SLA (audited monthly and published in BigArena software).

Precise batch and expiry management

Every item with an expiry date is tracked by batch. FIFO. Automatic alerts as expiry approaches (30, 60, 90 days ahead). No stock ever expires in the warehouse.

Accurate real-time stock

Actual stock is synced with BigArena software with a 1-minute maximum delay. No overnight syncing, no grey zones. You sell exactly what you have.

7 logistics warehouses in Europe

Bulgaria (Sofia, Plovdiv), Slovakia, Romania, Serbia, Greece - in 2027 we're adding Spain and Albania. Local dispatch in every country with no cross-border fees.

Fast customer support

A real customer support team in Bulgarian. Answer to a question - within 4 business hours. Escalation to operations - within 24 hours.

QC video recording on every parcel

100% coverage. Access through BigArena software. Resolves customer disputes in minutes. Standard, not a premium add-on.

10+ years of experience in e-commerce logistics

BigArena has worked with online stores and businesses since 2019. Since then we've built up experience across a wide range of niches, couriers, regulatory requirements and customer profiles.

BigArena central warehouse with 10+ years of experience

20M+ parcels of experience - we know what works

Every logistics process has been tested many times in real work. We know why certain packaging tears in the courier network, which category of parcels gets the most complaints and returns, and which courier stops during the holiday peak. This experience comes from years of work - not from books.

We use that experience to save you mistakes. On startup we share the proven practices for your niche - from packaging to courier choice and how to word the messages you send end customers.

A trained team that stays with you for the long run

Our turnover is low - over 60% of the warehouse team has been with us for more than 3 years. Every new employee goes through a training and mentoring period before touching real orders. We work with clearly split roles: picker, packer, quality control, goods receiving and returns handling.

The same manager talks to you every day - knows your range, knows how you work and remembers your specific requirements. We're not an anonymous provider, we're a partner who knows your business.

Frequently asked questions about our experience

The answers we give most often in consultations.

What makes BigArena better than other fulfillment companies?

Three main things: (1) proprietary BigArena software (not a rebranded third-party WMS), (2) 7 warehouses in Europe (not one), (3) QC video recording on every parcel (standard, not an add-on). Plus 10+ years of experience and a Customer Success team in Bulgarian.

Can I see your warehouse before I sign?

Of course. We organise a visit - we pick you up from your office or the airport, walk through the warehouse, show BigArena live, meet the customer success team. For international customers we also run a virtual tour over a live video call with a camera in the warehouse.

What are your quality levels and what happens if they aren't met?

Core quality levels: dispatch under 24 hours (98% target), picking accuracy above 99.5%, stock accuracy above 99.9%. On any deviation you receive a contractual compensation (% of the monthly plan). Every metric is public in the BigArena platform - nothing is hidden.

Do you work with international brands?

Yes - 40% of our customers are international (mostly from Greece, Romania, Slovakia, Slovenia, Poland, Czechia). We also serve brands from the UK and US that want a European central warehouse.

How do we get started?

First a consultation (free, 30-60 min). Then we build a tailored plan + quote. We sign a contract. We set up BigArena software (2-10 hours). You ship stock to the warehouse. The whole process usually takes 1-2 weeks.

Ready to trust your logistics to an experienced team?

Tell us about your business - range, monthly order volume, current problems. We'll explain exactly how BigArena will fix them. Free, no obligation.

Book a consultation →

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Experience and quality, worth your trust

Not empty words, but measurable standards