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BigCommerce fulfillment in Europe - stock close to your European buyers

Selling to European customers from a BigCommerce store run in the US, the UK or anywhere else? BigArena handles BigCommerce fulfillment from 8 warehouses in 7 countries, so your European orders leave from European stock. You pick the warehouse for each destination country, buyers can pay cash on delivery in 24 countries, and returns come back to a warehouse in Europe. We link your store with a ready integration in about half an hour, free of charge and with nothing for you to install. It runs on the same warehouses as the rest of our fulfillment services in Europe.

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8 warehouses in 7 countriescash on delivery in 24 countriespayouts in any currencyUK and Switzerland from the Slovakia warehouse20M+ shipments since 2019

What is BigCommerce, and why do its brands need stock in Europe?

Many BigCommerce stores sell far beyond their home market. This is where a European warehouse network comes in.

About the platform

BigCommerce is a SaaS e-commerce platform headquartered in Austin, USA. Its users are mostly mid-size and enterprise brands, and many of them sell internationally.

When every European order starts its trip on another continent, the parcel has a long way to go. With stock in Europe, those orders start close to the buyer, and your store keeps running exactly as it does today.

Three situations where we fit

A US or UK brand opening up Europe. You send stock to one or two of our warehouses and serve European orders from there. Which warehouses, and how many, is your call.

European buyers who want to pay on delivery. Offer cash on delivery in 24 countries and receive the money in the currency you need, without arranging local collection yourself.

A separate store for Europe. If you run a European store next to your main one, both connect under one company account, each with its own payout account.

BigCommerce fulfillment for European orders, step by step

Your store keeps taking orders as usual. European orders come to us, and stock and status flow back to BigCommerce.

A European customer checks out

The buyer orders in your BigCommerce store, chooses a courier and pays by card or picks cash on delivery.

Routed to the warehouse you set

The order lands in the BigArena system automatically and goes to the warehouse you assigned to that destination country.

Packed and handed over

We pick and pack the items. Orders placed by 14:00 go to the courier your buyer chose on the same day.

Status and stock go back

Order status, stock levels and COD payment status sync with BigCommerce, and you can pull the same data via API.

From the first call to stock in Europe in 2-8 days

We take care of the technical side. The connection itself takes about half an hour and costs nothing.

Tell us your markets

Send the form and we answer within 1-2 hours. We go through your products, order volumes and the European countries you want to reach.

Plan the warehouses

You decide in which of our warehouses, and in how many, to hold stock. Most clients use 1-2, and each destination country is linked to a warehouse once.

We link BigCommerce

Our team connects your store with the ready integration in about half an hour. Nothing to install on your side, no setup fee.

Ship your stock to Europe

Your goods arrive and are checked in. From then on every European order reaches us automatically.

What changes when your stock is in Europe

Six things a BigCommerce brand gets from our European warehouse network.

A warehouse for each destination

8 warehouses in 7 countries: 6 running, Valencia planned for December 2026 and Albania for early 2027. You set once which warehouse serves which country. The Slovakia warehouse also ships to the UK and Switzerland.

Cash on delivery for European buyers

COD works in 24 countries. We charge no COD collection fee, only the courier’s if there is one, and the payment status goes back to BigCommerce.

Payouts in the currency you need

Collected COD can be paid out in any currency, with the exchange rate shown. In the panel you choose how often: from once a month up to daily, in Romania up to twice a week.

What syncs with BigCommerce

Orders come in; stock levels, order statuses and COD payment status go back. All of it is also available via API, and email notifications report what we do, including COD collected and paid out.

Returns handled in Europe

Returned and unclaimed parcels come back to our warehouse. Each product is scanned and marked OK (back to stock), defective or missing. You see the reason and condition in the panel and decide the refund. Processing takes 1-4 working days, usually 2.

Supplements, cosmetics, food

Every warehouse holds food certification. We track batches and expiry dates (FEFO), and our picking accuracy is 100%.

Running a separate store for European customers next to your main BigCommerce store? Connect both, plus any other stores you have, under one company account: unlimited stores on 5+ platforms at once, at no extra fee. Give each store its own bank account for COD payouts and you follow the COD flow and P&L store by store.

Price for European fulfillment, quoted on your real orders

No setup fee and no monthly order minimum. We quote once we know what your orders look like.

An individual quote for your brand

A brand shipping light single items to two countries has different costs from one sending heavy multi-item orders across Europe. So the quote follows parcel weight, destination countries, items per order and the handling your products need.

Setup

Free, including when we do the connection for you.

Volume

No minimum number of orders per month.

Couriers

40+ couriers, and your buyer picks one.

Questions about BigCommerce fulfillment in Europe

What brands selling from BigCommerce into Europe usually want to know.

Do you have BigCommerce fulfillment centers in Europe?

Yes. BigArena has 8 warehouses in 7 countries: 6 are running, Valencia is planned for December 2026 and Albania for early 2027. Your BigCommerce store connects to them with a ready integration, and orders placed by 14:00 are dispatched the same day.

We are based outside Europe. Can we keep stock here and ship European orders locally?

Yes. You send stock to the warehouses you choose, many clients use 1-2, and European orders from your BigCommerce store reach us automatically. We pick and pack them and hand them to the courier your customer selected, while the store itself stays as it is.

Can we decide which warehouse serves which country?

Yes. The integration sends each order to the warehouse you set, usually once per destination country. Where you store your goods, and in how many warehouses, is your decision.

Can European customers pay cash on delivery?

Yes, in 24 countries. We charge no COD collection fee, only the courier’s if there is one, and the COD payment status syncs back to your BigCommerce store.

In which currency and how often are COD payouts made?

In any currency you need, with the exchange rate shown. You set the frequency in the panel, from once a month up to daily; in Romania up to twice a week.

Do you also ship to the UK and Switzerland?

Yes. The Slovakia warehouse also ships to the UK and Switzerland, so those orders can go out from the same European stock.

We run a separate store for Europe. Can both stores be connected?

Yes. One company account takes an unlimited number of stores, on 5+ platforms at once, at no extra fee. Each store can have its own bank account for COD payouts, so you see the COD flow and P&L per store.

What happens to returns from European customers?

They come back to our warehouse. Each parcel is opened and every product is scanned, then marked OK (back to stock), defective or missing. You see the reason and condition in the panel and decide on the refund. Returns are processed in 1-4 working days, usually 2.

Does connecting BigCommerce need work from our developers?

No. We connect the store with a ready integration in about half an hour, free of charge. Orders come in, and stock levels, order statuses and COD payment status sync back, also via API.

What does it cost and how soon can we start?

The price follows an individual quote based on weight, destinations, items per order and handling. There is no setup fee and no monthly minimum. We reply within 1-2 hours, and you can start in 2-8 days.