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Base (BaseLinker) integration

Base (BaseLinker) fulfillment - orders from every channel in one warehouse

Base (BaseLinker) fulfillment with BigArena: we connect your Base account with a ready integration in about half an hour, with nothing to install on your side. Orders from every channel you have connected in Base come to our warehouse automatically, and orders placed by 14:00 leave the same day. No setup fee, and if we set it up for you, it is free. The integration is part of our fulfillment services in Europe.

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8 warehouses in 7 countries700+ client companies20M+ shipments since 201940+ courierssame-day dispatch for orders by 14:00

What is Base and why do sellers use it?

Base, formerly BaseLinker, is a multichannel order-management tool from Poland. It brings the channels of one business together in one place.

Key facts

Base (formerly BaseLinker) comes from Poland. It connects online stores, marketplaces, couriers and invoicing, so a seller sees the orders from all channels in one place instead of logging into each one.

Why it matters for fulfillment. When your orders already meet in Base, we connect Base once. Orders from every channel you have connected there come to the BigArena warehouse automatically, with no channel left out and no copying by hand.

When Base and BigArena fit well

You sell on several channels. An own store plus one or more marketplaces, all handled in Base. One connection to us covers them.

You ship to several countries. We work from 8 warehouses in 7 countries with 40+ couriers and offer cash on delivery in 24 countries.

You sell supplements, cosmetics or food. All our warehouses have food certification, and we track batches and expiry dates (FEFO).

How the integration between Base and BigArena works

No CSV files, no copying orders between systems, no statuses set by hand.

An order comes into Base

A buyer orders in your store or on a marketplace you have connected in Base. The order lands in Base as usual.

The order reaches BigArena automatically

The integration sends the order to the BigArena system and to the warehouse you chose for that destination country.

Picking, packing, courier

Our team picks and packs the goods and hands the parcel to the courier the end customer chose. Orders placed by 14:00 leave the same day.

Statuses and stock sync

Stock levels, the order status and the COD payment status are synced with Base. Everything we do is also available via API and email notifications.

Connected in about half an hour - 4 steps to your first shipped order

Nothing to install on your side and no developer needed. Most clients start within 2-8 days.

Request + first call

You fill in the form and we reply within 1-2 hours. We talk about your products, channels, volumes and the countries you sell to.

You choose the warehouses

You decide where and in how many warehouses to keep stock; many clients use 1-2. The warehouse is usually set once per destination country.

We connect Base in about half an hour

Our team connects your Base account with a ready integration and tests the link. No setup fee, and setting it up for you is free.

Send the goods + go live

You send the stock to the chosen warehouse. From then on, every new order from your Base channels comes to us automatically.

What you get with Base fulfillment at BigArena

What changes in your daily work once Base is connected to our warehouse.

Every Base channel in one flow

Orders from every channel you have connected in Base come to the BigArena warehouse automatically. One connection, all channels.

What syncs

Orders come in from Base, and stock levels, order statuses and the COD payment status are synced. All of it is also available via API, plus email notifications, including COD collected and paid out.

8 warehouses, your routing

The integration sends each order to the warehouse you choose, usually set once per destination country. You decide where and in how many warehouses to store; most clients use 1-2.

Cash on delivery in 24 countries

You choose the payout frequency in the panel, from once a month up to daily; in Romania, up to twice a week. Payouts in any currency, with the rate shown. No COD collection fee from us, only the courier's, if any.

Returns handled for you

Unclaimed and returned parcels are opened and every product is scanned, then marked OK and back to stock, defective or missing. You see the reason and condition in the panel and decide the refund. Processing takes 1-4 working days, usually 2.

Careful with every product

Batch and expiry (FEFO) tracking, food certification in all warehouses, so supplements, cosmetics and food are welcome. Picking accuracy: 100%.

Running more than one store? Connect an unlimited number of stores under one company account, on 5+ platforms at once, with no extra fee for that. Each store can have its own bank account for COD payouts, so you see the COD flow and P&L per store.

Clear pricing - an individual quote for your business

No minimum orders per month. You get a price after an individual quote.

How we price

Every Base account we connect gets a quote that depends on parcel weight, destination, items per order and handling.

Storage

Part of your individual quote. No minimum orders per month.

Pick & Pack

Price after an individual quote: it depends on weight, destination, items per order and handling.

Courier

40+ couriers. The end customer chooses the courier.

Frequently asked questions about Base fulfillment

The answers we most often give to Base users on the first call.

How does Base (BaseLinker) fulfillment with BigArena work?

We connect your Base account to the BigArena system. Orders from every channel you have connected in Base come to our warehouse automatically, we pick, pack and hand them to the courier, and the order status goes back to Base.

Do I need to install anything?

No. We connect your Base account with a ready integration in about half an hour, and there is nothing to install on your side. There is no setup fee, and if we set it up for you, it is free.

What syncs between Base and BigArena?

Orders come in from Base automatically, and stock levels, order statuses and the COD payment status are synced. All of it is also available via API.

Which of my sales channels are covered?

Every channel you have connected in Base. Orders from your stores and marketplaces in Base come to our warehouse automatically.

Which warehouse ships my orders?

The one you choose. The integration sends each order to the warehouse you set, usually once per destination country. You decide where and in how many warehouses to store; many clients use 1-2.

How fast are orders shipped?

Orders placed by 14:00 are packed and handed to the courier the same day. Delivery time depends on the courier and the destination.

How does cash on delivery work?

We offer cash on delivery in 24 countries. You choose the payout frequency in the panel, from once a month up to daily; in Romania, up to twice a week. Payouts come in any currency, with the rate shown, and the COD payment status is synced back. We charge no COD collection fee, only the courier's, if any.

How are returns handled?

Do you handle food, supplements and cosmetics?

Yes. All our warehouses have food certification, and we track batches and expiry dates (FEFO).

How soon can we start, and is there a minimum?

We reply to a request within 1-2 hours, and you can start in 2-8 days. There is no minimum number of orders per month, and the price comes after an individual quote.