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BigArena Software Platform

BigArena software - the fulfillment control platform

Full control over inventory, orders, couriers, returns and analytics in real time - from one browser panel or mobile device. Proprietary software, built specifically for the needs of online merchants, integrated with all our warehouses and courier partners.

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Your single screen for daily operations

BigArena software brings all the logistics of your online store into a single interface: inventory, incoming shipments, orders, courier integrations, returns and analytics. It runs in real time - no delayed data, no overnight syncs. Available in Bulgarian and English, integrated with the popular accounting systems. The software works alongside our end-to-end fulfillment service.

5 core modules - what each one does

Each module is built for a specific daily task an e-commerce merchant faces. Below - real screens and a description of the features.

Inventory module in BigArena software - stock, batches and expiry dates

1. Inventory - batches and expiry

Exact stock for every item at the moment you check - no delayed data, no overnight syncs. For products with an expiry date (supplements, cosmetics, food) we track every batch separately: quantity, date received, expiry date and the warehouse where it sits.

FIFO by default - older batches ship first automatically. When expiry approaches, SMS and email alerts are generated with the exact number of days left, so the business has time to react with a promotion or to phase the product out. Every item has a full movement history.

Orders module in BigArena software - real time, statuses and edits

2. Orders - real time, edits and automation

Every order from the online store shows up in the system the moment it's placed. Real-time statuses - awaiting validation, packed, handed to courier, delivered or returned. From the same screen you make changes: reroute to a different address, adjust the COD amount, add packing instructions or switch courier.

The dashboard shows key metrics by day, week and month - percent successfully delivered, returned, cash-on-delivery orders and payouts, orders with address or phone errors. It lets you spot problems quickly, before they become widespread.

Incoming shipments module in BigArena software - receiving and control

3. Incoming shipments - receiving and control

When you plan to send stock to our warehouse, you create an incoming shipment in the system with expected date, items, quantities and batches. Our team scans everything on arrival, cross-checks against what was expected and receives it in real time - every shortage, defect or overage is flagged automatically, with a photo attached from the receiving area.

You get a notification the moment the batch is received, with a full report: what was accepted, what didn't match expectations and when it will be available for sale. All the correspondence and history stay attached to the shipment for future reference.

Courier integrations and warehouse locations in BigArena software

4. Couriers and warehouse locations

The platform runs over 40 courier integrations across Europe - Speedy, Econt, DHL, FedEx, Cargus, Sameday, FAN Courier, ACS, Packeta, Slovak Parcel Service and more. For every parcel the system automatically picks the optimal courier based on destination, weight, service type and preferential terms.

You run all the warehouse locations (Sofia, Plovdiv, Slovakia, Romania, Serbia and Greece; Spain and Albania coming soon) from one screen. You see stock by location, request replenishment between warehouses and track every parcel from dispatch to delivery with full courier statuses.

Analytics and reporting dashboard in BigArena software

5. Analytics and reporting

The main dashboard brings all the key business indicators together in one place: daily turnover, average number of orders, delivered rate, return rate, stockout forecast based on seasonality and the last 7/14/30 days. Every report can be exported to PDF and Excel.

Deeper down you get a suggested reorder quantity from the manufacturer, an analysis of the most profitable SKUs, an analysis of dead stock, split of shipments by courier and by region, and promo campaign performance. The whole platform runs in real time.

What you get with BigArena software

Four key advantages that set BigArena software apart from stand-alone WMS solutions.

Inventory and orders in real time

Live data - no overnight syncs, no delay. You see exactly how much stock you have, where each order is and when it will arrive.

Video recording of every parcel

Every moment of packing is on camera. If a dispute comes up with a customer or courier, you have undeniable proof of what was in the parcel.

Automated documents

Waybills, receipts and audit files are issued automatically. No manual bookkeeping work.

Integrated with 40+ couriers and every leading e-commerce platform

Shopify, WooCommerce, Magento, PrestaShop, CloudCart and more. Ready integration in 2-10 hours, no developer needed on your side.

Frequently asked questions about BigArena software

The answers we hear most often on demo calls.

What language is the interface in?

Full translation into Bulgarian and English. All menus, messages, reports and notifications - both languages available from the settings panel. For a team with international staff you can set a different language per user.

Can I manage several stores from one account?

Yes. One BigArena account can manage an unlimited number of online stores, each with its own order channels, courier rules and branded packaging. Especially useful for merchants running separate BG/EU/US storefronts on a shared catalog.

Does it integrate with accounting software?

Yes, the platform issues invoices, receipts and audit files in standard formats (PDF, Excel) that import into popular Bulgarian accounting systems - Microinvest, Ajur, Business Navigator and others. For specific needs we build custom API bridges.

Is there a mobile version?

Yes - the whole platform is responsive and works in any browser on phone or tablet. No need to install a native app. The main operations (status checks, order confirmation, analytics review) are optimised for mobile.

How long does it take to go live?

Usually 2-10 hours from the moment you give us access to your store. Plugin install or API integration (depending on the platform), item mapping, a test with 5-10 orders. After that you're ready to go live.

Is the software billed separately?

No. BigArena software is included free as part of our fulfillment service. You only pay for the logistics you actually use - storage, packing, courier. Software, training and integrations are at no extra cost.

Ready to see the platform live?

Book a free 30-minute demo call. We walk through the specific modules that match your business - cosmetics, food, clothing, electronics or whatever you sell.

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BigArena software - the fulfillment control platform

Your single screen for daily operations